Terms and Conditions

Last updated: 15 November 2026

These terms apply to your use of partswalla.com, operated by Parts Walla. By using the website you agree to them.

1. Products and compatibility

We describe every part as accurately as we can, including compatible models. Product photos may differ slightly from the actual part. Compatibility lists are a guide — please confirm your machine's model and part number, or ask us before ordering. We are not responsible for a part that does not fit because the wrong model was selected by the buyer.

2. Prices and quotes

Prices are in Indian Rupees and include GST unless stated otherwise. Prices and stock can change without notice. A quote is valid for the period stated on it. We may cancel an order caused by an obvious pricing or listing error and refund any amount paid.

3. Accounts

You are responsible for keeping your account password private and for activity on your account. Give us correct contact and delivery details. We may suspend accounts used for fraud or abuse.

4. Orders and payment

When you place an order you receive an order number and confirmation email. We may cancel an order (and fully refund any payment) if a part is unavailable, the price was listed wrongly, delivery is not possible to your PIN code, or the order looks fraudulent.

Online payments (UPI, cards, net banking, wallets, EMI and Pay Later) are processed by Razorpay. EMI and Pay Later are offered by banks and lenders under their own terms, interest and charges; we are not responsible for those terms. Cash on Delivery (COD) is available for eligible orders and PIN codes, may carry a COD fee shown at checkout, and may be withdrawn for accounts that repeatedly refuse COD parcels.

5. Shipping, replacement and refunds

Please see our Shipping & Delivery Policy and Refund & Replacement Policy.

6. Installation

Many parts must be fitted by a trained technician. Damage caused by incorrect installation, physical damage, liquid, power surges or misuse is not covered.

7. Trademarks

Brand and model names such as HP, Canon, Epson, Brother, Dell and Lenovo are trademarks of their owners and are used only to describe compatibility. Parts Walla is not affiliated with these manufacturers unless stated.

8. Use of the website

Do not misuse the website, attempt to break its security, send spam or copy its content for commercial use without permission.

9. Limitation of liability

To the extent allowed by law, our liability for any order is limited to the amount paid for that order. We are not liable for indirect losses such as loss of business or data.

10. Governing law

These terms are governed by the laws of India. Courts at [to be confirmed] will have jurisdiction, subject to your rights under consumer protection law.

11. Contact

Email support@partswalla.com or call [to be confirmed]. For complaints, contact our Grievance Officer — see the Grievance Redressal page.