Refund & Replacement Policy

Last updated: 14 November 2026

We keep a strict and simple policy so that every customer is treated the same way.

1. No returns for change of mind

We do not accept returns or give refunds if you change your mind, ordered the wrong model, or no longer need the part. Please confirm compatibility before ordering — our team is happy to help.

2. Replacement for defective, damaged or wrong items

If a part arrives defective, damaged in transit, or different from what you ordered, we will replace it. To be eligible:

Tell us within 7 days of delivery by email (admin@partswalla.com) or WhatsApp, with your order or enquiry reference.
Share a clear unboxing video and photos showing the issue and the product label.
The part must be unused, not fitted or modified, with all packaging, labels and seals intact (except where the defect could only be found on fitting — tell us in that case).

After we inspect the part we will send a replacement. If a replacement is not available, we will refund the amount paid for that part.

3. Not covered

Damage from incorrect installation, physical damage, liquid, burns, power surges or misuse.
Consumables after use (toner powder, ink, grease, thermal paste).
Parts with removed or altered labels.

4. Cancellations

You can cancel an order yourself from My account → My orders until it is packed. After that, contact us; once dispatched it cannot be cancelled. If a COD parcel is refused at delivery without a valid reason, we may disable COD for your account.

5. How refunds are paid

Online payments (UPI, card, net banking, wallet, EMI, Pay Later): refunded to the same payment method. We start the refund within 2 working days of approval; banks usually credit it in 5–7 working days. For EMI, the bank cancels or adjusts the EMI as per its own rules.
Cash on Delivery: refunded by UPI or bank transfer to an account you share with us.

6. Shipping cost for replacements

If the problem is our mistake (defective, damaged or wrong item), we cover the shipping for the replacement.