Privacy Policy | Parts Walla

Last updated: 14 November 2026 · Version 1.0

This Privacy Policy explains how Parts Walla ("Parts Walla", "we", "us") collects and uses your personal data when you use partswalla.com. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. What we collect

Details you give us in enquiry, quote, bulk-order and contact forms: name, email address, mobile number, company name, city and your message or parts list.
Account and order details when you create an account or buy from us: name, email, mobile, delivery addresses, GSTIN (if you add one), order history, wishlist and cart.
Google sign-in: if you choose "Continue with Google", Google shares your name, email address and a Google account ID with us. We do not receive your Google password.
Technical data collected automatically: IP address, browser type and pages visited, used for security and to keep the website working.
Cookies — see our Cookie Policy.

We do not collect or store card, UPI or bank details. Online payments are processed directly by our payment partner Razorpay on its secure page; we only receive the payment status, method and reference number.

2. Why we use it

To reply to your enquiry, prepare quotes, process and deliver orders, handle cancellations, replacements and refunds, and run your account (on the basis of your consent and to perform the purchase you asked for).
To send service messages about your enquiry or order.
To send offers and product updates only if you tick the marketing box. You can withdraw this at any time.
To protect the website from spam, fraud and misuse, and to meet legal and tax obligations.

3. Consent and withdrawal

When you submit a form you agree to us using your details for the purpose stated on that form. You can withdraw consent at any time by emailing [to be confirmed]. Withdrawing consent does not affect processing already done, but we may not be able to complete an open enquiry.

4. Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the business, and only as much as they need: website hosting (Hostinger), email delivery, Razorpay (payments, refunds and EMI), Shiprocket and its courier partners (name, phone and delivery address to deliver your parcel), and Google (only if you use Google sign-in or accept analytics cookies). We may disclose data when required by law.

5. How long we keep it

We keep enquiry records for up to 3 years after our last interaction, and order and invoice records for as long as tax laws require. You can delete your account at any time from My account → Profile (we keep only the order records the law requires). After the retention period we delete or anonymise data.

6. How we protect it

We use HTTPS encryption, restricted admin access with strong passwords, secure servers and regular backups. No system is perfectly secure, but we take reasonable safeguards and will inform affected users and authorities of a personal data breach as the law requires.

7. Your rights

You may ask us to access a summary of your data, correct or update it, erase it (where we are not required to keep it), or nominate another person to exercise your rights. You also have the right to raise a grievance with us and, if not resolved, with the Data Protection Board of India.

8. Grievance Officer

Name: [to be confirmed]
Email: [to be confirmed]
Phone: [to be confirmed]
Address: [to be confirmed]

We will acknowledge your request within 48 hours and aim to resolve it within the time limits set by law.

9. Children

This website is meant for adults and businesses. We do not knowingly collect data of children under 18.

10. Changes

We may update this policy. The latest version will always be on this page with its date.